What is the Oasis Moneyback Guarantee?

What is the Oasis Moneyback Guarantee?


14 Days:  Oasis pipes purchased directly from Vision Brands and/or our website and 100% guaranteed to meet your expectations.  If for any reason you are dissatisfied with your purchase, please contact us within 14 days from the day of purchase and we will fully refund your money.  Contact us at sales@visionpipes.com or 877-534-9294 to request an RMA number.  Include this RMA number, along with the order number and your email address with the returned product to process the return.  Vision Brands stands behind our products 100% and will not charge any restocking or service fees.  

Return Shipping:  In the case where you intend to ship the product back to Vision Brands for a full refund, we highly recommend that you choose a shipping method that has tracking and the ability to receive delivery confirmation.  Vision Brands is not responsible for products that are lost in transit. Buyer is responsible for return shipping fees and shipping method. Please remember to include the RMA number in the package with the product as items missing this information will not be processed for a refund.


Please allow up to 10 business days from the date of confirmed delivery of the returned item to receive your refund.  Please send us any questions you may have about this guarantee to sales@visionpipes.com or call us toll free 877-534-9294 M-F 8:30am to 5:00pm Eastern Standard Time.

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